top of page

Terms of Service

Last updated: 11/02/2025

1. Introduction

Welcome to Portland Steel. By using our website and services, you agree to comply with and be bound by these Terms of Service. Please read them carefully.

2. Use of the Website

  • Account Responsibility: You are responsible for maintaining the confidentiality of your account information and password.

  • Prohibited Activities: You agree not to use the website for any unlawful purpose or any purpose prohibited by these Terms.

3. Orders and Payments

  • Pricing: All prices are listed in great british pounds and are subject to change.

  • Order Acceptance: We reserve the right to refuse or cancel any order for any reason.

  • Payment: Payment must be received prior to the dispatch of goods.

4. Shipping and Delivery

  • Shipping: We ship to the UK only.

  • Delivery Time: Estimated delivery times are provided at checkout.

5. Warranty

  • Coverage: We offer a 1-year warranty on all our metal art products.

  • Exclusions: The warranty does not cover damage caused by weathering, improper use, accidents, or unauthorized repairs.

  • Claim Process: To make a warranty claim, please contact us with your order details and a description of the issue.

6. Returns

  • Eligibility: Items must be returned within 14 days of receipt, in their original condition.

  • Non-returnable Items: Custom or personalized items are non-returnable.

  • Return Process: Contact us to initiate a return.

7. Refunds

  • Eligibility: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Refund Method: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3-5 days.

8. Intellectual Property

  • Ownership: All content, including images, text, and designs, is the property of Portland Steel and may not be used without permission.

9. Limitation of Liability

  • Disclaimer: Our liability is limited to the maximum extent permitted by law.

10. Governing Law

  • Jurisdiction: These Terms shall be governed by the laws of England and Wales.

11. Changes to Terms

We reserve the right to update or change our Terms of Service at any time. Your continued use of the website constitutes your acceptance of the new Terms.

12. Contact

For any questions about these Terms, please contact us.

bottom of page